Responsible Game
Company is committed to endorsing responsible wagering among its customers as well as
promoting the awareness of problem gambling and improving prevention, intervention and
treatment.
Company’s Responsible Gambling Policy sets out its commitment to
minimizing the negative effects of problem gambling and to promoting responsible gambling
practices.
Company supports the generation of online gamblers offering them a wide
range of games and entertainment. We also take responsibility for our product
line-up.
The aim of Company is to provide the world’s safest and most innovative
gaming platform for adults. The offered clear and safe products allow each user to play
within his financial means and to receive the highest quality service. Integrity,
fairness and reliability are the guiding principles of Company’s work. It is therefore
clear that Company should do its best to avoid and reduce the problems which can arise
from participation in gambling, particularly in cases of immoderate playing. At the same
time, it is important to respect the rights of those who take part in games of chance to
a reasonable extent as means of entertainment.
Responsible Gaming at Company is
based on three fundamental principles: Security of the player, Security of the game and
Protection against gaming addiction.
Together with research institutes, associations
and therapy institutions, we work on creation of a responsible, secure and reliable
framework for online gaming.
Player Security
We take responsibility for the security of our players. Protection of the players is based on forbidding the attendance of the minors from participation in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players can receive in our transparent line.
Protection against gaming addiction: research – prevention – intervention
The majority of users who make sports bets, casino bets and other gaming offers play in
moderation for entertainment. Certain habits and behaviour patterns (suchas shopping,
playing sports, eating or consumption of alcohol) which are considered to be normal and
not causing any concern can develop into addiction for some people and cause problems. In
the same way, bets on sports and gambling can lead to problems for a small group of
customers.
Clients with gaming addiction are prohibited from further participation
in the gaming line-up. Subsequently the customers are provided with contacts of
organizations where they can receive professional advice and support.
Self-responsibility is the most sustainable form of prevention
The basic principle promoted by Company is that the final decision and responsibility on
whether to play or not, and how much money can be spent on the game should be assumed by
the customer himself. Self-responsibility of the customer is therefore the most effective
form of protection from addiction.
Company sees its responsibility in assisting the
customers by providing transparent products, full information and keeping a clear line of
conduct.
Protection of Minors
Company does not allow minors (persons under the age of 18) to participate in games and
make bets. That’s why the confirmation of having reached the age of majority and the
confirmation of date of birth are mandatory requirements during registration. Company
considers the issue of minors taking part in games and betting very seriously. In order
to offer the best possible protection of minors, we also rely on the support of parents
and caregivers. Please keep your data for account access in a safe place (user ID and
password).
Furthermore, we would recommend that you install filter software. This
software will allow you to restrict the access to Internet resources inappropriate for
children and teenagers.
Responsibility Towards Problems
Company offers a variety of games and bets which are forms of entertainment for the
majority of customers. At the same time, the company takes responsibility for its
customers by providing support and tools for maintenance of a secure and entertaining
environment taking into account the associated risks.
The clients who have
difficulty in assessing risks, recognizing their own limits or those who suffer from
gambling addiction are not able to enjoy our product line-up responsibly and perceive it
as a form of entertainment. Company takes responsibility for users with verified gaming
addiction by blocking their access to its products for their own protection.
Get Informed with the Main Issues!
Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.
What is the Problematic Game Behaviour?
A problematic game behaviour is considered to be such behaviour which interferes mode of
life, work, financial position or health of a person or his family. Long participation in
games is counter-indicative to such person as it can lead to negative consequences. In
1980 the pathological game dependence has been officially recognized and enlisted in the
list of psychological diseases of international classification system DSM-IV and ICD-10.
It is defined as long, repeating and frequently amplifying inclination for game, despite
of existing negative personal and social circumstances, such as a debt, rupture of family
relations and delay of professional growth.
In what cases behaviour of a person
should be considered as dependence?
It is necessary to underline that the diagnoses
of game dependence can be qualified only by experts. The material presented on this
web-page will help you to estimate and define your own game behaviour.
The special
hazard of addictions that are not associated with any substance is that it is very
difficult to define the line between pleasure and addiction. Nevertheless, there are some
diagnostic signals that may point out the existing problems. In the presence of at least
five of the following symptoms, the likelihood of the severe dependence is high:
1.
The player is deeply involved in gambling; all his thoughts are only about the
game.
2. Bet sum increases in course of time.
3. Attempts to quit or control
his participation in the games appear to be unsuccessful.
4. When limiting his
participation in gambling, a person experiences irritation and disappointment.
5.
The game is a way to escape from problems or discomfort.
6. The player tries to win
back the lost amount,
7. Lies about his playing behaviour,
8. Commits illegal
acts,
9. Spoils or breaks the relationship with family and colleagues,
10.
Borrows to participate in the games.
Rules for Responsible Games
Following the rules placed below, you can enjoy the game without anxiety:
1. Start
playing only when you are calm and concentrated.
2. Take regular breaks.
3.
Define for yourself beforehand the monthly amount you can spend on the game.
4. Once
setting a maximum limit, do not further increase it.
5. Before you start playing,
define the maximum amount of winning, after reaching
of which you should stop
playing.
6. Define the amount you can afford to lose beforehand.
7. Do not
start playing under alcohol or drug influence.
8. Do not start playing in a
depressed state.
If you feel that you need a break, we provide options to help.
Limits
A player can set his/her own losses limits. To do this, write to support e-mail. Please note that setting the limit to more restrictive takes effect immediately. Changing the limit to less restrictive takes effect 48 hours after the change.
Self-Exclusion
Alternatively, you may feel you need a longer break from gambling; in that case you can
choose to self-exclude for a specific period of time or forever.
Additionally, in
case you ask us to close or permanently close your account, we shall also ask you whether
or not this is to be interpreted as a self-exclusion request.
Once you begin your
Self-Exclusion period, your account will be disabled, you will be excluded from receiving
all promotional offers and communications, and you will not be able to deposit or
withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the
Self-Exclusion, your account will automatically be re-activated.
Please note, that
your request for Self-Exclusion shall be limited only to your gaming activity on the
Website. In case you enjoy services of other entertainment websites, please contact them
directly.
Please contact us only via email to
[email protected]
and inform us about your decision to pause your activities at the Website.
Outside help
To receive guidance and support about potential gambling issues, please visit: GamCare at www.gamcare.org.uk or call their confidential helpline on 0808 8020 133 or Gambling Therapy at www.gamblingtherapy.org